Well, it has been a productive--and frustrating--past few days. I have a few updates, some positive, some negative.
As far as Soul Revolver goes, after a lot of back and forth with them over email, I managed to convince them to send me some additional magnets to install in the coat, so that I could match the stock 3 magnets that they included. Understand, I had asked, twice, prior to ordering to ensure that this coat came with additional magnets for the enclosure, which they insisted, as the version 2 coat, it did. It very much did not, and there was a fabric scuff along the front lapel. I brought up both issues--the fabric scuff, they ignored. The magnets, they claimed, they couldn't sell me because they needed them to fulfill their other orders due to the expected order volume from the sale they're currently having. Then they changed their mind, and said they could send me the magnets. When I asked how many they were sending, they said 5 sets--this is the amount I anticipated for the body of the coat, but as I explained several times, I would need an additional 6th magnet--not a set, but an individual one--to add to the collar. Apparently they were sending the 5 magnet sets free, but if I wanted a single, additional magnet, somehow that would run me in the realm of 30 euros (I'm not sure how that math works). Honestly, it feels like being nickel and dimed at the cost of this garment. They finally told me they were shipping this week. When I asked for a tracking number, they told me they would be shipped by Royal Mail. I asked instead that they ship via FedEx, as the coat did, because Royal Mail is slow internationally, especially post-covid, we're heading into the colder months here on the east coast, and I was hoping to wear this coat closed in the next month. I explained that I was even willing to pay for faster shipping. This went ignored, and today they shipped via Royal Mail.
As far as their service goes, I am...less than impressed. Yes, they make a solid coat, and the shell finish, sherpa notwithstanding, is excellent, but from the beginning it's generally been a "can't-do" attitude. They're selling what's labeled as a replica piece, but refuse to make any alterations to that pattern for accuracy when the information is being made readily available to them for free. I would be more forgiving of this, but at the price point, I could order something from Magnoli, custom-tailored to my frame. The alterations for this coat, material cost aside, will run a few hundred dollars easily, and while I'm willing to do them (I already bought the coat), I can't imagine buying from Soul Revolver again. I'm not angry at them. I'm mostly just disappointed, because what would be minor concessions on their end would make a truly amazing piece, and I don't understand the reluctance either to do them or to offer them as alterations for customers, especially at this price point.