yeah im actually really bothered by this, because i had very in depth conversations over the phone and they still did that. i’m not really sure what to do at this point because i’ve seen in this thread that people have gotten fantastic looking collars in shape color and texture. Also ,
MrRickGrimes Fahdi had told me the collar we want versus the collar we don’t like are actually the same material . i guess when it comes to consistency, being that it’s a naturally derived material, is difficult for them. I’ve still never heard of that though