No offense to you Amy. I know you didn't work on the helmet and probably have one of the more difficult jobs within the company. When pieces like this come out it has to irk you as much or more than the collectors because you're the one tasked with answering for and defending what very much appears to be a grave disappointment.
All of the spinning, opening up of the marketing word bombay doors, etc. (believe me, I've dealth with MORE than my share of it in my job) can't change what people see when they look at that helmet. If anything, claims of the painstaking lengths to which MR went to make this piece serve only to amplify people's conufsion and disappointment when the final product appears to be so visibly wrong. It also begs the question of how MR could even produce something like this with the unprecedented resources and technology available to them to make the piece. Over the years, we've seen far more "accurate" helmets come from far more humble means and sources. How could hobbyists working out of a garage or basement have been able to produce better helmets for their convention costumes? It just confounds.
When companies like MR like to throw around words like "accurate", "official", "painstaking", "original", "digitally scanned", etc...the end result should bare that out. That helmet looks nothing like any stormtrooper helmet seen in any Star Wars movie. It looks like a halloween costume piece. Not your personal fault at all. But, that's what the piece looks like. And, when in the ad on the website, they immediately set about extolling the virtues of some drawing that is being included with the helmet as opposed to talking about the helmet, it comes off as trying to polish a turd..."look at this great 'limited edition', premium, custom, high- quality, collector's grade, prestige, thing-a-ma-jig' that we're including for free to the first 500 customers!". More enthusiasm, and understandably so given the helmet, is spent hocking this sketch and trying to create a sense of urgency around being one of the first 500 to purchase. Makes it seem even more like they know the helmet itself falls short, so throw something in with it to try and create a pre-order frenzy. At least that's what it comes off like. Again...not your fault.
The bottom line for most who have seen it is that that does not represent what it claims itself to be...an accurate, "painstaking" copy of an original trilogy stormtrooper helmet. Therein lies everyone's disappointment.
If MR has better photos then they should make them available as soon as possible, and at a better resolution than the postage stamp images on the website. That alone has made me reluctant to buy anything from MR. Detail oriented products, yet you can't see the details on the company's own website, even on the really expensive stuff.. That doesn't instill confidence.
Unless what MR has produced pretty much looks like the exact opposite of what those pictures show, this helmet may well be bound for clearance bin pricing on ebay.