MR Falcon owners - HELP!

[Emperor Turpentine]

Does anyone know it she's on vacation - has anyone had any contact with her over the past month?

Thanks!

According to her profile on the MR forum she was online last night.
I think she checks in there more often than here.

Regards
Lance

 

[eFXBarry]

Amy's at Comic Con. She's been crazy busy for the last few weeks. Shoot her a reminder email. She'll be back in the office later this week. I know it's frustrating when you want a resolution, but keep at it.

Barry

 

[Howard]

Thanks for the info Lance,

Oh, that makes sense - many thanks Barry.
I'll send her an email now.

Regards,

Howard.

 

[Ham Solo]

I sure hope you get this taken care of. I know I'd be going crazy until I got it resolved, myself. Darn OCD. :unsure

Good luck!

 

[Howard]

I sure hope you get this taken care of. I know I'd be going crazy until I got it resolved, myself. Darn OCD. :unsure

Good luck!

Thanks Ham!
I'm sure this can be resolved, considering the severity of the problem.

Howard.

 

[saberdance]

Just want to add my best wishes for a happy resolution Howard. Can't be many SE Falcons in Blighty. Yours should be a good one! I sent back 2 SEs for different problems, so I've had 3 SEs now. I noticed the mandibles weren't absolutely evenly set on 2 of them-not quite as bad as in your pictures, but it seems there's an assembly problem there.
good luck!!

 

[Howard]

Thanks saberdance. :thumbsup

I'm being very patient here, but I haven't heard back from Amy following the two emails and the pm I've sent.

If anyone can shoot her a pm on the MR forums for me and direct her to this thread I'd really appreciate it.

Thanks in advance!

Howard.

 

[Emperor Turpentine]

If anyone can shoot her a pm on the MR forums for me and direct her to this thread I'd really appreciate it.

No problem Howard, I've sent Amy a PM asking her to look at this thread.

Regards
Lance

 

[Howard]

Many thanks Lance, you're a gentleman.

 

[Tony42]

Hi Howard. I've just been reading this nightmare thread... any luck yet?

 

[Howard]

Hi everyone.

Here's an email I received from Amy last night:

> Hi Howard,
>
> If you are having problems with your Falcon and are still under
> warranty, please contact us at customerservice@masterreplicas.com with
> your order number, full name and shipping address and we will issue a
> service request for you.
>
> Thanks!
>
> Amy

Here's my reply:

Hi Amy!

Many thanks for the email.
Unfortunately, the 90 day warranty period has expired on my Falcon.
As you can read in the thread on the RPF, I've only just noticed the
manufacturing assembly problems with my model - having compared it
to models shown by other collectors at the RPF, and comparing the
details shown of my model, along with the actual filming model shown
here:
http://www.studioscale.com/
The defective position of the right-hand mandible, along with the
misplacement of the detail parts along the edge of the mandible
where they meet the top edge, point toward a quality control issue.
Barry stated it seems one part has been glued onto the surface in the
wrong place, which has thrown everything else out of alignment.
Please take a look at my thread where everything will become clear.

Can anything be done to help me please?
I just want an accurate model - it doesn't have to be a signature edition
with the writing stating such on the lower gun turret window, just as long
as the details are in the correct position, that's all I want.

All the best and thanks for your time.

Howard.

I'm keeping my fingers crossed - although the 90 day warranty period has expired...

 

[MaNdAlOr]

I'm still waiting for a reply from Amy.
I've pm'd and emailed her via the board function.

Does anyone know it she's on vacation - has anyone had any contact with her over the past month?

Thanks!

Howard.

My falcon has also errors had however I could it eliminate. There the colour i have could I also repair it. But one cannot repair your falcon so easily you needs a new

 

[Tony42]

90 days isn't a very long time for a warranty. It would probably take that long to get a complaint through to them. Oh well wait and see... If you have no luck I guess you can attack it then... yuck.

 

[Howard]

I agree - 90 days isn't that long really - a year is above average.
Saying that, the problems it has were there when it rolled off the assembly line, and haven't happened due to usage, as in the lights function perfectly.
To be honest, I don't think it should ever have passed QC - but I do understand they can't look at every single model for build flaws.

 

[saberdance]

This problem was clearly there from the start and due to negligence in assembly, not due to shipping or customer mis-use. I don't see what a warranty should have to do with it. Keep fightin' Howard!!

 

[Tony42]

The great thing is that MR now knows that an awful lot of customers are now watching the fight. Lets see what they come up with.

 

[Howard]

Here's a wonderful update!

> Hi Howard,
>
> Thanks for getting back to me. Jerry from our Customer Service Team
> will be in touch by the end of the week to replace it for you.
>
> If you need anything else please let me know.
>
> Amy


Hi Amy,

Many thanks for the email - that's really wonderful news, I really
appreciate it!
I look forward to hearing from Jerry.

All the very best and thanks again,

Howard.

WOOO HOOO!
:thumbsup
I'll update this thread as things move forwards.
A very big public thank you to Amy for sorting this out for me!
:cheers

Howard.

 

[eFXBarry]

Ain't she sweet Of course she'd do the right thing. That's Amy in a nutshell.

Barry

 

[moffeaton]

What happens when your port mandible light suddenly stops working, post 90 days? Happened to me - and honestly, I only had the thing juiced for a total of 30 minutes (cumulative) before it happened. :thumbsdown

 

[saberdance]

That's great news Howard-congrats!! Amy rocks!!

Looking forward to those pics.....